Terms & Conditions
Maecenas faucibus mollis interdum. Aenean lacinia bibendum nulla sed consectetur. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec id elit non mi porta gravida at eget metus.
REPAIR & CUSTOM WORK
We offer full service Master Jeweler repairs and custom design services. Custom designed jewelry involves metals, gems, and labor furnished by Zayas Jewelers for a specific client. As such, all custom jewelry is nonrefundable and requires a 50% nonrefundable deposit before the work begins. Every effort will be made by Zayas Jewelers to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client’s complete satisfaction. Minor adjustments, such as ring sizing or texturing will gladly be made by Zayas Jewelers to accommodate the wearer at either a modest fee or at no charge depending on the extent of the work involved. Please pick up all repairs and custom work within 30 days of completion unless other arrangements have been made in advance.
LAYAWAYS & SPECIAL ORDERS
Articles may be placed on layaway for a maximum of 120 days with a minimum deposit of 50%. In consideration of this merchandise being set aside for me, I agree to make 4 monthly payments in equal amounts of $______________________. Completed layaways are nonrefundable. Refunds on merchandise in layaway will be given as store credit only.
Special orders are not returnable, refundable or exchangeable. All special orders require a 50% nonrefundable deposit to confirm the order. A special order constitutes any jewelry, gemstone, watch or gift item ordered or altered at the client’s request
COLORED GEMSTONE ENHANCEMENT DISCLOSURE
Purchasers of colored gemstones should be aware that natural gemstones are processed, from the time they are extracted from the earth, by one or more traditionally accepted trade practices. All colored gemstones listed on the front of this sales slip have probably been subject to a stable and possibly undetectable enhancement process. All relevant information will be readily provided to the best of our knowledge. Prevailing market values are based on universally practiced and accepted processes utilized by the gem and jewelry trade.
The diamonds in all of our pieces have been purchased from legitimate sources not involved in funding conflict, in compliance with United Nations Resolutions. Zayas Jewelers hereby guarantees that these diamonds are conflict-free based on personal knowledge and/or written guarantees provided by the suppliers of these diamonds.
SERVICING AND CLEANING
We are happy to clean your jewelry and check the setting, free of charge, as often as you wish. We recommend this be done at least twice per year. Please know that we will check your jewelry as best we can, but there are inherent characteristics in jewelry that cannot be detected by visual inspection, such as chlorine damage, poor casting, etc. Therefore, our inspections do not come with any guarantee that your jewelry item will not break or gems will not come out.
ZAYAS JEWELERS is not responsible for altered gemstones left for repair, custom design, or appraisal. This includes, but is not limited to, diamonds, colored gemstones, or false stampings on metal goods. We will not be responsible for any article left for more than 90 days.
We offer appraisals for Insurance Replacement, Fair Market Value and Liquidation purposes. Certificate of Sale Appraisals are also available free of charge at the client’s request on any new item purchased from Zayas Jewelers. Please make your request within 12 months of purchase. We strongly encourage our clients to have their jewelry appraised and insured.